Cancellation & Refund Policy

Last updated: 17 July 2026

1. How to Cancel

You can cancel your Site Flow subscription at any time using one of the following methods:

In-app: Navigate to Settings > Billing and click “Cancel Subscription”
Email: Send a cancellation request to support@site-flowapp.com

You will receive a confirmation email once your cancellation has been processed.

2. What Happens on Cancellation

When you cancel your subscription:

You will retain full access to the Service until the end of your current billing period
No further charges will be applied after the current billing period ends
Your data will remain accessible during this period so you can export it if needed

3. Refunds

We offer refunds under the following conditions:

Within 14 days of a charge: You are entitled to a pro-rata refund for the unused portion of your billing period
After 14 days: No refunds are available. You will continue to have access until the end of your current billing period

To request a refund, contact us at support@site-flowapp.com with your account details and the reason for your request. Refunds are typically processed within 5–10 business days.

4. Data Retention After Cancellation

After your subscription ends:

Your data will be retained for 30 days in case you wish to reactivate your account
After 30 days, personal data will be anonymised in accordance with our Privacy Policy
Anonymised data may be retained indefinitely for audit trail and reporting purposes

5. Free Trial Cancellation

If you cancel during your 14-day free trial, you will not be charged. Your account will be deactivated at the end of the trial period, and your data will follow the same retention policy described above.

6. Enterprise Contracts

Enterprise plan customers with custom contracts are subject to the cancellation and refund terms specified in their individual agreement. If you are on an Enterprise plan and have questions about cancellation, please contact your dedicated account manager or email us at support@site-flowapp.com.

7. Contact

For any questions about cancellations or refunds, please contact us at support@site-flowapp.com.